Delivery information

Delivery T&C’s

We will deliver your items free of charge for standard delivery and charge according to the list provided for more advanced options. However, we will charge for any returns/exchanges you may require unless the item is damaged, faulty or wrong when it arrived to you.

You must provide us with complete and accurate delivery address information. To avoid any confusion or doubt, this includes the address that your order is going to and also the name of the recipient.

Acenla is not liable for the delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete and/or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are rarely and on occasion inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.

Please also note delivery of your order may take longer during sale times and or other busy periods. We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

UK standard delivery – £3.99 – FREE when spending over £75

Deliveries require a signature unless agreed with the Courier otherwise and take 3 to 5 working days and are delivered between 8am – 9pm (excludes Weekends & Bank Holidays).

UK next day delivery – £6.40

Order before 12pm to receive your order tomorrow. Orders made after 12pm will be delivered the day after (excludes Sundays & Bank Holidays). Deliveries are made anytime between 8am and 9pm. Postcode restrictions apply.

Click & collect – £6.40

Order before 12pm to receive your order tomorrow (excludes Weekends & Bank Holidays) Click the link to find your local service centres with DHL – DHL Service Points. You will receive an e-mail or SMS confirmation when your order is ready to collect.

Ireland Economy – £14.99

Deliveries require a signature unless agreed with the Courier otherwise and will take 2 working days and are delivered between 8am – 9pm (excludes Weekends & Bank Holidays).

Ireland Next Day Delivery – £16.99

Order before 1pm to receive your order tomorrow. Orders made after 1pm will be delivered the day after (excludes Sundays & Bank Holidays). Deliveries are made anytime between 8am and 9pm. Postcode restrictions apply.